Terms of Service

These Terms of Service (“Terms”) are a binding legal agreement between you and Brazabot Inc., a Florida business (“Brazabot,” “we,” or “us”). By accessing or using our websites, our SMS or WhatsApp messaging programs, our APIs, our forms, or any other service we provide (collectively, the “Service”), you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

By providing your phone number, you consent to receive SMS and WhatsApp communications from Brazabot. Details of that consent are set out in Section 4 and in the SMS and WhatsApp Messaging Consent section of our Privacy Policy.

You must be at least eighteen (18) years old, capable of forming a binding contract under United States law, and not barred from receiving services under applicable law. If you use the Service on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us immediately at security@brazabot.com if you suspect unauthorized access.

Brazabot is a software platform that introduces members of the Brazilian community in the United States to Brazilian-owned businesses and independent professionals. Brazabot is not the provider of any third-party service offered or advertised through the Service, is not an employer of any professional listed, is not an escrow agent, and does not control the quality, timing, legality, fitness, or safety of any service rendered by a professional. The relationship between a customer and a professional is a direct one between those parties.

When you provide a phone number to Brazabot — whether by filling out a contact form, demo form, lead form, newsletter form, waitlist form, or the professional registration form, or by initiating a conversation with our bot — you expressly consent to receive SMS and WhatsApp messages from Brazabot regarding support requests, service updates, appointment reminders, account notifications, and marketing communications. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.

You represent that the phone number you provide belongs to you or that you are otherwise authorized to consent to receive messages at that number. You agree to notify Brazabot promptly if your number changes or is reassigned to another subscriber.

The full SMS and WhatsApp consent terms — including opt-out instructions, supported carriers, and recordkeeping practices — are set out in the SMS and WhatsApp Messaging Consent section of our Privacy Policy.

You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Service. You agree that you will:

• provide accurate, current, and complete information when registering, requesting service, or otherwise interacting with the Service;
• keep your contact details, including your phone number, accurate and up to date;
• treat other users, professionals, and Brazabot personnel with respect and act in good faith;
• use the Service in compliance with all applicable federal, state, and local laws and regulations, including consumer protection, telemarketing, immigration, licensing, and tax laws.

You may not, and may not assist any third party to:

• use the Service to send unsolicited bulk messages, spam, or content that violates the TCPA, CAN-SPAM, FCC rules, the CTIA Short Code Monitoring Handbook, or carrier terms;
• use the Service for any unlawful, fraudulent, deceptive, defamatory, harassing, threatening, or abusive purpose;
• impersonate any person or entity, misrepresent your identity or affiliation, or forge headers;
• upload or transmit material that contains malware, viruses, worms, trojans, or any other harmful code;
• scrape, crawl, harvest, or otherwise extract data from the Service except through interfaces and at volumes we authorize;
• reverse-engineer, decompile, or disassemble any portion of the Service, except to the extent permitted by applicable law;
• circumvent any technical or contractual access controls, rate limits, or usage caps;
• use the Service in any way that interferes with other users' access or degrades performance;
• upload or share content that is obscene, sexually exploitative, hateful, inciting violence, or otherwise contrary to community standards;
• collect personal information about other users without their consent;
• offer, advertise, or solicit any product or service that is illegal in the jurisdiction where the offer or service would be received;
• use the Service to develop a competing product or to train a machine-learning model, except with our express written authorization.

We reserve the right to investigate suspected violations and to take any action we deem appropriate, including suspending or terminating accounts, removing content, refusing service, and reporting to law enforcement.

The Service, including all software, designs, text, graphics, logos, trademarks, service marks, audio, video, data compilations, and any improvements or modifications, is owned by Brazabot or its licensors and is protected by United States and international intellectual property laws.

Subject to your compliance with these Terms, Brazabot grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for its intended purposes. No other rights are granted by implication, estoppel, or otherwise.

The Brazabot name, the Brazabot logo, and any related product names and slogans are trademarks of Brazabot. You may not use them without our prior written permission.

You retain ownership of the content you submit, post, or transmit through the Service, including profile information, photos, messages, and reviews (“User Content”). By submitting User Content, you grant Brazabot a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify (for technical purposes such as resizing images), create derivative works of, communicate, publish, publicly display, publicly perform, and distribute that content for the purpose of operating, providing, and improving the Service and our business, and for the purposes described in the Privacy Policy.

You represent and warrant that you own or have the necessary rights to all User Content you submit and that your submission does not infringe the rights of any third party.

The Service may include links to or integrations with third-party websites, products, or services, including the profiles of independent professionals. Brazabot does not endorse, screen for fitness, or assume responsibility for any third-party service. Your dealings with any third party, including any professional you contact through the Service, are solely between you and that third party. Brazabot is not a party to those transactions and is not liable for their outcome.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, BRAZABOT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

BRAZABOT MAKES NO REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR ANY SERVER MAKING IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE RESULTS OBTAINED FROM USING THE SERVICE WILL BE ACCURATE OR RELIABLE.

Brazabot expressly does not guarantee any of the following, and you acknowledge and agree to use the Service knowing the following:

• No guarantee of service availability. The Service may be interrupted, slowed, or unavailable for any reason and without notice, including scheduled maintenance, third-party provider outages (Twilio, Meta, cloud infrastructure), network failures, or events outside our reasonable control.
• No guarantee of AI output accuracy. Output produced by the bot or any AI feature may be incorrect, incomplete, inappropriate, or out of date. You should independently verify any AI-generated content before acting on it, particularly for legal, immigration, medical, financial, or other consequential decisions.
• No guarantee of lead quality. Brazabot does not guarantee that leads delivered to professionals will close, will be qualified, will respond, or will result in a transaction.
• No guarantee of business outcomes. Brazabot does not guarantee any specific revenue, customer acquisition, retention, or other business outcome from using the Service. Your results will depend on many factors outside our control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL BRAZABOT, ITS AFFILIATES, OR ITS OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF BRAZABOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, BRAZABOT'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED UNITED STATES DOLLARS (US $100) OR (B) THE AMOUNTS YOU PAID TO BRAZABOT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

The limitations and exclusions in this Section apply to the maximum extent permitted by applicable law. Some jurisdictions do not allow certain limitations or exclusions, in which case those limitations or exclusions will apply to you only to the extent permitted by law.

You agree to defend, indemnify, and hold harmless Brazabot, its affiliates, and its and their respective directors, officers, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of the Service; (ii) your violation of these Terms; (iii) your violation of any third-party right, including any intellectual property, publicity, or privacy right; (iv) any User Content you submit; (v) any service you provide to or receive from another user of the Service; or (vi) any breach by you of any representation, warranty, or covenant in these Terms.

Brazabot reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Brazabot in asserting any available defenses.

You are solely responsible for:

• your decisions and conduct in connection with the Service, including the decision to engage any professional;
• the accuracy, legality, and appropriateness of any information you submit or share;
• complying with any licensing, tax, or other regulatory obligations applicable to your business or profession;
• the security of the devices and accounts you use to access the Service;
• obtaining the consent of any third party whose personal information you transmit through the Service.

Brazabot may suspend, restrict, or terminate your access to the Service, with or without notice, for any reason, including if we believe you have violated these Terms, engaged in fraudulent or unlawful activity, or created risk or possible legal exposure for Brazabot or its users.

You may terminate your account at any time by emailing hello@brazabot.com. Sections that by their nature should survive termination — including Sections 7–14, 16, 17, and 19 — will survive.

These Terms and any action related to them are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 17, you and Brazabot agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida, for any action not subject to arbitration, and waive any objection to that venue based on inconvenient forum or otherwise.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH BRAZABOT AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

You and Brazabot agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and Brazabot, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory (a “Dispute”), will be resolved by binding individual arbitration, except that:

• either party may bring an individual claim in small-claims court in Miami-Dade County, Florida, if it qualifies; and
• either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or Commercial Arbitration Rules, if applicable), as amended by these Terms. The arbitration will be conducted by a single arbitrator. The seat of arbitration will be Miami-Dade County, Florida; in-person hearings will take place there unless the parties agree otherwise or the arbitrator orders a remote proceeding. The arbitrator may award any individual remedy that a court could award. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Class action waiver.You and Brazabot agree that any Dispute will be brought solely in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision will be null and void with respect to the affected claims.

30-day right to opt out. You may opt out of this arbitration agreement by sending a written notice of opt-out to legal@brazabot.com within thirty (30) days of the date you first accept these Terms. The notice must include your full name, mailing address, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect any other provision of these Terms.

We may modify these Terms from time to time. When we do, we will update the “Effective” date at the top of this page and, where appropriate, provide additional notice through the Service. Material changes will be effective on the date stated in the notice. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to a change, your remedy is to stop using the Service and, if applicable, close your account.

• Entire agreement. These Terms, together with the Privacy Policy and any other policies referenced in them, constitute the entire agreement between you and Brazabot regarding the Service and supersede any prior agreements.
• Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
• No waiver.Brazabot's failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. Brazabot may assign these Terms freely.
• Notices. We may give you notices by email, by posting on the Service, or by other reasonable means. Notices to Brazabot must be sent to legal@brazabot.com.
• Force majeure. Neither party will be liable for any delay or failure to perform caused by events outside its reasonable control.
• Headings. Headings are for convenience only and have no legal effect.
• Language. These Terms are written in English. Any translation is provided as a convenience; the English version controls.

For questions about these Terms, contact us at: